Shipping Policy

UK Shipping

We offer a variety of options for order within the UK from Tracked 48 up to Next Day Delivery. Please check the delivery options available at check out.

Your items will be despatched as soon as possible, usually the next working day.

UK Next Day delivery (weekday) is available and orders must be received by midday Monday-Friday in order to be posted out the same working day. Orders received after midday on Friday, or over the weekend, will be despatched on Monday for delivery on Tuesday.

We understand that sometimes it is incredibly important to receive your dress for a certain date, and we always want to try and accommodate your requests, therefore if you are out of the time frames specified above please do contact us at info@fancifuldoll.com and we will always try to help!

All items are sent out using signed for service. We will send you a confirmation email once your order has been received, and then a further email letting you know when it is despatched. Please ensure that the parcel is sent to an address where someone will be in to sign for it.

Fanciful Doll are not liable for any delays with packages once they have been sent, or parcels which are lost in the post.

Please note that for any dresses that are Made To Order or Pre-Order, the shipping time is in addition to the time to make the dresses, please see the description in each dresses product page for information on time required to make the dress or pre-order dates.

International Shipping

Fanciful Doll are delighted to be able to ship Internationally!

Free standard worldwide shipping is available for all orders over £200.

For orders under £200, please check the price on check out.

Upgrades are available for quicker delivery, please see the options available when at check out. If an option isn't available for your country, please contact us and we can provide the upcharge cost for faster delivery as due to ever changing courier costs, we are unable to provide costs to all countries in advance.

Fanciful Doll are not liable for any delays with packages once they have been sent, or parcels which are lost in the post. Please check information further below concerning customs duties and taxes.

We recommend choosing the express delivery option if a dress is required for a certain date as customs is handled quicker by express shipping couriers than the standard shipping option.

International Duties and Taxes - USA

Customers in the US can take advantage of being able to complete orders up to $800 (including delivery cost) before customs tax is applied due to an agreement with the UK. For orders above this amount, customs will apply, please see further notes below concerning this.

International Duties and Taxes - Rest Of World

In some countries, there may be additional duties and taxes that will need to be paid by the recipient, when receiving an item from the UK.

Fanciful Doll has a legal obligation to declare the true purchase price of all items and must provide customs offices with commercial invoices if they require it.

We are unable to assist with any requests to pay for duties or taxes in relation to the delivery of your order. We recommend that you contact your local customs office for further information.

If the item/s are not collected or the duties and taxes are not paid for after a certain period of time, the item/s will be sent back to the original shipping address. If that is the case, then your order will be treated as a return and you will be issued with store credit only after the item/s are back in our care and in their original condition. Any store credit given will be minus £30 (original shipping fee) plus any return shipping charges applied by the courier (the cost of which is determined by the courier once the item is returned). Additional Express shipping upgrade costs are also non-refundable.

If you item was made-to-order or custom then you will not be entitled to store credit, and we will request that shipping fees are re-paid in order for your item to be shipped out a second time.