top of page

Shipping Policy


 UK Shipping

We offer a variety of options for order within the UK from Tracked 48 up to Next Day Delivery.  Please check the delivery options available at check out.

Your items will be despatched as soon as possible, usually the next working day.

UK Next Day delivery (weekday) is available and orders must be received by midday Monday-Friday in order to be posted out the same working day.  Orders received after midday on Friday, or over the weekend, will be despatched on Monday for delivery on Tuesday.

We understand that sometimes it is incredibly important to receive your dress for a certain date, and we always want to try and accommodate your requests, therefore if you are out of the time frames specified above please do contact us at and we will always try to help!

All items are sent out using signed for service.  We will send you a confirmation email once your order has been received, and then a further email letting you know when it is despatched.  Please ensure that the parcel is sent to an address where someone will be in to sign for it. 

Fanciful Doll are not liable for any delays with packages once they have been sent, or parcels which are lost in the post.  

International Shipping

Fanciful Doll are delighted to be able to ship Internationally!


Free standard worldwide shipping is available for all orders over £200.  


For orders under £200, please check the price on check out.


Upgrades are available for quicker delivery, please see the options available when at check out. If an option isn't available for your country, please contact us and we can provide the upcharge cost for faster delivery as due to ever changing courier costs, we are unable to provide costs to all countries in advance.

Fanciful Doll are not liable for any delays with packages once they have been sent, or parcels which are lost in the post. 


We recommend choosing the express delivery option if a dress is required for a certain date as customs is handled quicker by express shipping couriers than the standard shipping option.

International Customs - USA

Customers in the US can take advantage of being able to complete orders up to $800 (including delivery cost) before customs is applied due to an agreement with the UK.  For orders above this amount, customs will apply, please see further notes below concerning this.

International Customs - Rest Of World


In some countries, there may be additional customs tax that will need to be paid by the recipient, when receiving an item from the UK. 

Fanciful Doll has a legal obligation to declare the true purchase price of all items and must provide customs offices with commercial invoices if they require it.


We are unable to assist with any requests to pay for duties or taxes in relation to the delivery of your order. We recommend that you contact your local customs office for further information. 

If the item/s will not be collected or the duties and taxes are not paid for a certain period of time, the item/s will get back to the original shipping address. If that is the case, then you will be issued with a refund only after the item/s are back in our care and in their original condition.  Any refund given will be minus £30 (shipping fee) plus 10% restocking fee.  Additional Express shipping costs are also non-refundable. 

bottom of page