Returns Policy

 UK Returns 

We hope you will immediately fall in love with your Fanciful Doll purchase, however it if is not quite right we will assist you with your return.

We accept returns (except for made-to-order styles) within 14 days of delivery, for items with meet the below criteria:

- Unworn

- Original tags still attached

- No makeup marks

- No sign at all that items have been used for photo shoots

 

All item(s) being returned must also be accompanied by original packaging. Please try items on with care. Items returned to us in a non-sellable condition will not be refunded and will be sent back to you at your cost. 

Please note that returning your order is at your own cost, unless the item you are returning is faulty or incorrect. 

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. It is your responsibility to select a reliable carrier to return the goods to us with a trackable service. In case of dispute, we also recommend you retain proof of sending.

If you receive an item which is damaged, you must email info@fancifuldoll.com within 48 hours of delivery.

Sale items are not eligible for refunds, however, we will exchange for the same item in a different size, if the new size requested is in stock.

Please note that all accessories are made to order and are not returnable.

International returns (Non-UK)

We do not accept cash returns for international orders. If you receive your item and decide you prefer another style more or need to choose another size of the same dress, you can return the item by notifying us within 7 days of delivery for a store credit valued at the cost of the item (minus a handling fee of £30 which covers the initial shipping and packaging costs). 

 

We accept returns (except for custom-made orders) for items with meet the below criteria:

- Unworn

- Original tags still attached

- No makeup marks

- No sign at all that items have been used for photo shoots

All item(s) being returned must also be accompanied by original packaging. Please try items on with care. Items returned to us in a non-sellable condition will not be refunded and will be sent back to you at your cost. 

 

Please note that returning your order is at your own cost, unless the item you are returning is faulty or incorrect. 

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. It is your responsibility to select a reliable carrier to return the goods to us with a trackable service. In case of dispute, we also recommend you retain proof of sending.  Returns will need to be marked as Returned Goods on any customs forms to ensure not additional duty is applied on the return.

The store credit will be issued when the original item is delivered. Please note that we only allow one return for credit per order.

If you receive an item which is damaged, you must email info@fancifuldoll.com within 48 hours of delivery.

Sale items are not eligible for refunds, however, we will exchange for the same item in a different size, if the new size requested is in stock.

Please note that all accessories are made to order and are not eligible for refund or exchange.  Any dresses which are made to order are not eligible for store credit refund. Made to order styles are marked as such in the description on each product description page.

If you have any questions that relate to returns, please email: info@fancifuldoll.com

Return Instructions

1. Email info@fancifuldoll.com within 7 calendar days of your order being delivered. Please make sure your name and order number are in the email heading.

Tell us the item that you would like to return/exchange and why.

Size exchanges are subject to availability.  We will try to help you get the size that you request, but if unavailable, refund will be issued.

2. Receive your return information.

Please allow up to 2 business days for a reply to your returns request. We will provide you with a pre-filled returns form and instructions on where to send your Fanciful Doll item. Returns must be received within 7 days of return approval for UK orders and with 14 days for international orders.

 

Refunds

Please allow 7 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment or as store credit as applicable. You will receive an email notification once your refund has been processed.

 

 

Exchanges

We are happy to offer exchanges for the same item in an alternative size, as long as the new size requested is in stock or we have the ability to pre-order for you.  Should you wish to receive a different style, please place a new order on our website and return the existing order for a refund/store credit. Original shipping charges are non-refundable.